To make an online exchange of an order, you must:
- Log on;
- Go to the section "Orders";
- Select the respective order;
- Click on Return/Exchange and follow the steps indicated.
Orders delivered in Portugal Mainland:
Orders shipped with DPD
After you place your exchange/return request in your client account, you should deliver your order at a DPD pick-up point using the return label. If you prefer, you can drop your order at a different point from the one you chose in your account without having to inform us.
Customers located on the Portuguese islands that do not have pick-up points nearby should contact our customer support (cs@wockshoes.com).
Orders shipped with TNT
Once you place your exchange/return request in your account, our Customer Support will get in touch with you to schedule a collection date. The collection of articles will be made by a carrier at an address of your choice. It is not possible to schedule a fixed time; so at the scheduled date someone should be present at the place of collection between 9am and 6pm.
Orders delivered to Portugal Islands (Azores and Madeira):
After you place your exchange/return request in your client account, prepare your order to be returned to our warehouse.