Other Contacts

Frequently Asqued Questions

Exchanges and returns for 60 days. Please refer to our Shipping and Return Policy for more details, including specific return timelines for different countries.

Refunds can take up to 10 business days to process once the return arrives to our warehouse.

Return label available on the client account (for orders delivered to countries with free returns).

For more questions, see our FAQs and Shipping and Return-related questions.

Phone Number

Customer Support: +351 927 402 296

Wholesale: +351 227 470 611

Schedule: 9H — 17H, GMT (Lisbon Time)

E-mail

Customer Service: cs@wockshoes.com

General Complaints: cs@wockshoes.com

Retail and Wholesale Information: info@wockshoes.com

Collabs, PR requests and media: marketing@wockshoes.com

Data Protection Officer: dpo@wockshoes.com

European General Product Safety Regulation: cs@wockshoes.com

Your data is exclusively collected for the processing of your contact request, which will generate an email to the selected receiver. After this transmission, these data will be archived at a log history for future contacts during the time indicated by our Privacy Management Policy.

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