Frequently Asqued Questions
Exchanges and returns for 60 days. Please refer to our Shipping and Return Policy for more details, including specific return timelines for different countries.
Refunds can take up to 10 business days to process once the return arrives to our warehouse.
Return label available on the client account (for orders delivered to countries with free returns).
For more questions, see our FAQs and Shipping and Return-related questions.
Phone Number
Customer Support: +351 927 402 296
Wholesale: +351 227 470 611
Schedule: 9H — 17H, GMT (Lisbon Time)
Customer Service: cs@wockshoes.com
General Complaints: cs@wockshoes.com
Retail and Wholesale Information: info@wockshoes.com
Collabs, PR requests and media: marketing@wockshoes.com
Data Protection Officer: dpo@wockshoes.com
