To make an online exchange of an order, you must:
- Log on;
- Go to the section "Orders";
- Select the respective order;
- Click on Return/Exchange and follow the steps indicated.
Orders shipped with DPD:
After you place your exchange/return request in your client account, you should deliver your order at a DPD pick-up point using the return label. If you prefer, you can drop your order at a different point from the one you chose in your account without having to inform us.
Customers located on the Portuguese islands that do not have pick-up points nearby should contact our customer support (cs@wockshoes.com).
Orders shipped with CTT (Portugal Islands: Azores and Madeira):
After you place your exchange/return request in your client account, our Customer Support will get in touch with you via email to schedule the collection of your order.